24sessions now supports three languages, English, Dutch and French. The 24sessions environment is automatically displayed in the same language as your browser. If you want to change the language, you can easily do so by simply clicking on the flag at the top right corner. It can be found on every page within 24sessions.

What does that mean for the customer?

As soon as the customer enters the conversation, this environment is automatically displayed in the same language as their browser. The customer also has the option to manually adjust the language by clicking on the flag at the top right corner.

Once the customer has successfully entered the conversation, they can no longer change languages.

This update does not apply to the communication sent from 24sessions or any CRM integration such as email confirmations.