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Troubleshooting

Troubleshooting articles

The guest enters the meeting via Internet Explorer

You're experiencing a bad internet connection

The guest doesn't have a camera/microphone/speakers

Dial-in

Most frequent issues

You don't have video or audio while you both successfully entered the meeting

The guest has lost/never received the confirmation email of the meeting

The sound drops during the meeting

The guest gets stuck in the media check

Remote Desktop environment: Citrix / VPN.