When a guest uses a 'remote desktop' environment you may encounter certain issues during the video call.

Namely:

1. The customer has no authorization to use a microphone / camera.

2. The connection is established but is very slow / faltering.

If you encounter the above problems, we recommend following the step-by-step plan below:

1. Ask if the client can start the browser outside the Citrix / VPN environment and enter the meeting that way.

2. Ask if the guest can enter the meeting via a mobile device, this can be a tablet or smartphone.

3. Ask the guest to dial-in