If you’re an Inbox admin, you can quickly download your Inbox reports in CSV format.

Here are the reports that you can download:

• Agent board

• Created tickets

• Resolved tickets

• Average response time

• Average resolution time

Download a report

To download the report that you want, follow these steps:

1. Login to Inbox and navigate to Settings.

2. Go to the Overview report, then click on the Stats tab.

3. Scroll down to find the report that you want to download in CSV format.

4. Apply any filters to the data. The filters that you apply here will also be applied to the CSV file when you download it.

5. Click the Download CSV icon on the right-hand side of the chart to start the download.
   
   

   

   
   
   

Agent board report format

Agent nameTickets acceptedTickets resolvedAverage response timeAverage response time in secondsAverage resolution timeAverage resolution time in secondsJohn Doe100801h 30m54002h 30m9000

Created tickets report format

TimestampTickets created2020-11-26 23:00:00 +0000 UTC100

Resolved tickets report format

TimestampResolved created2020-11-26 23:00:00 +0000 UTC80

Average response time report format

Timestamp

Average Response Time

Average Response Time (In Seconds)2020-11-26 23:00:00 +0000 UTC1h 30m5400

Average resolution time report format

Timestamp

Average Resolution Time

Average Resolution Time (In Seconds)2020-11-26 23:00:00 +0000 UTC2h 30m9000