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Create Follow-up actions in Inbox

Apr 9, 2023

Once you’ve resolved a customer’s ticket, you can choose to send a follow-up message to collect feedback. 

  1. Go to the automations page in your Inbox settings

  2. Under Follow up actions, enter your follow-up message in the open text field

  3. Click Save and publish to start sending a follow-up message once a ticket has been resolved!