Onboarding Request
Your Email
*
Region
*
APAC
EMEA
NORAM
LATAM
Scope of Onboarding
*
Select an option
Select an option
First Time Customer Onboarding
Existing Customer with new use case
Training Request for existing customer
Name of the company to be onboarded
*
Customer Website
*
What industry does the customer operate in?
*
Select an option
Select an option
Retail
Finance (fintech)
Healthcare
Food & Beverage
E-commerce
Edtech
Transportation
Other
Which Platform will they be using?
*
Engagement Platform
Sparkpost
Inbox Tracker
Competitive Tracker
Taxi For Email
Connectivity Platform (legacy platform)
What products need to be implemented?
WhatsApp
SMS
Email Cloud Sending (Sparkpost)
Email on MEP
Campaigns (message blast)
Flows
Inbox
Connectors
Voice
Annual Deal Size
*
Was the deal closed via CPQ?
*
Yes
No
Please provide the customer's org ID or Sparkpost ID (if they don't have an account yet let us know below and ask the customer to create one)
*
Please provide a link to their contract
*
Any external platforms the customer would like to integrate with?
*
Does the customer have technical resources?
*
Yes
No
Provide the email address of the main point of contact for this onboarding
*
What is the POC role within the company?
*
Description of the customer's use case
*
What is the customer trying to achieve? Describe their success criteria
*
Was SE involved during the Sales cycle? If so, who?
*
Has a Support Plan been purchased?
*
No
Yes, Coach +
Yes, Business
Yes, First Class
Has a stand alone launch/onboarding plan been purchased?
*
No
Yes, Coach +
Yes, Business
Yes, First Class
Has a TAM been purchased?
*
No
Yes
If email purchased, has a D12Y specialist been sold?
*
No
Yes
Not applicable
Prepaid or Postpaid account?
*
Prepaid
Postpaid
Contract start date: (DD/MM/YYYY)
*
Expected Go-Live date : (DD/MM/YYYY)
*
Submit
Flow ID
Flow ID
eu-west-1