MessageBird Processors & Subprocessors
Apr 13, 2023
Index of Processors and Subprocessors
MessageBird Subprocessors (End-User Personal Data)
End-User Personal Data is processed by MessageBird as a processor, on behalf of the Customer for the provision of the services. The below entities act as subprocessors on behalf of MessageBird.
Mandatory Subprocessors
Company
Subprocessor activity
Related service
Hosting location
Google Cloud EMEA Limited
Cloud Hosting Service Provider
All services MessageBird
The Netherlands, Belgium (EU)
MessageBird Conversations
Germany (EU)
MessageBird Voice
The Netherlands, Belgium (EU)
Singapore
United Kingdom
United States
Optional Subprocessors
Company
Subprocessor activity
Related service
Hosting location
Atlassian Pty Ltd (Jira)
Internal Ticketing System
All services
Ireland (EU)
Zendesk, Inc.
Customer Support Service Provider
All services
Ireland (EU)
Sparkpost Subprocessors (End-User Personal Data)
SparkPost uses certain Subprocessors to assist in providing SparkPost’s services. A Subprocessor is a third party data processor engaged by SparkPost who agrees to receive personal data from SparkPost intended for processing activities to be carried out (i) on behalf of SparkPost customers; (ii) in accordance with customer instructions as communicated by SparkPost; and (iii) in accordance with the terms of a written contract between SparkPost and the Subprocessor. Prior to onboarding Subprocessors, SparkPost conducts an audit of the security and privacy practices of such Subprocessors to ensure the Subprocessors provide a level of security and privacy appropriate to their access to data and the scope of the services they are engaged to provide. Subprocessors are re-authorized upon contract renewal or on an annual basis. The Subprocessors of Sparkpost are:
Company
Subprocessor Activity
Related service
Hosting location
Cloud service provider
All SparkPost services
Ireland (EU) or United States (depending on account location)
Email content review service
SparkPost cloud sending
United States
Customer support platform provider
All SparkPost services
United States
24sessions Subprocessors (End-User Personal Data)
24sessions uses its Affiliates and a range of third-party Subprocessors to assist it in providing the Services. These Subprocessors set out below provide cloud hosting and storage services; content delivery and review services; assist in providing customer support; as well as incident tracking, response, diagnosis, and resolution services.
Mandatory Subprocessors
Company
Subprocessor activity
Related service
Hosting location
Amazon Web Services
Cloud Hosting Service Provider
All 24sessions services
Ireland, Germany (EU)
Cumul.io
In-app dashboard provider
24sessions in-app dashboarding services
Ireland (EU)
Digital Ocean
Turn Server provider
All 24sessions services
The Netherlands (EU)
Flowmailer
Email service provider
All 24sessions services
The Netherlands (EU)
Pendo
Customer Support Service Provider
All 24sessions services
Belgium, Finland, Germany, The Netherlands (EU)
Tableau
Custom reporting service provider
All 24sessions services
Ireland (EU)
Zendesk
Customer Support Service Provider
All 24sessions services
Ireland (EU)
Optional Subprocessors
Company
Subprocessor activity
Related service
Hosting location
Google Cloud Platform
Speech to text conversion
24sessions conversational analytics services
Global
Hubper
Online learning academy for using the 24s platform
24sessions online academy services
The Netherlands (EU)
MessageBird
Communication Platform as a Service Provider
All 24sessions services
The Netherlands, Belgium (EU)
Pusher
Pusher Channels / Beams
24sessions live now feature
United States
Twilio
Recorded dial-in
SMS
Phone number verification
Recording audio tracks of the conversation
Global
Pusher Subprocessors (End-User Personal Data)
Company
Subprocessor activity
Related service
Hosting location
Amazon Web Services
Cloud Hosting Service Provider
All Pusher Services
Australia
Brazil
Ireland (EU)
Japan
Singapore
South Korea
India
United Kingdom
United States
Google Cloud Platform
Cloud Hosting Service Provider
All Pusher Services
Belgium (EU)
Taiwan
United States
Github
Software development and version control using Git
All Pusher Services
United States
Looker Data Sciences Inc.
Business Intelligence and Analytics Service Provider
Read-only connection to Pusher’s data warehouse for business intelligence purposes
All Pusher Services
United States
Papertrail
Log management and Analysis software
Beams
Dashboard
Europe
United States
Postmark
Email provider
Dashboard
United States
Sentry
Error monitoring
All Pusher Services
United States
Salesforce.com Inc (Heroku)
Platform-as-a-Service: uses AWS infrastructure and manages the deployment and maintenance of databases
Beams
Dashboard
Ireland (EU)
United States
Salesforce.com Inc (Tableau)
Business Intelligence and Analytics Service Provider
Read-only connection to Pusher’s data warehouse for business intelligence purposes
All Pusher Services
United States
Telvox Subprocessors (End-User Personal Data)
Company
Subprocessor activity
Related service
Hosting location
Microsoft Azure
Cloud Hosting Service Provider
Telvox Numbers
Hong Kong
The Netherlands (EU)
United States
Systematix Solutions
Platform Support Service Provider
Telvox Numbers and Voice
The Netherlands (EU)
MessageBird Affiliates
The affiliated entities of the MessageBird group that may provide technical or customer support in the provisioning of the services by MessageBird B.V. Below entities process Customer Account Data as a controller.
Entity
Entity location
Transfer Mechanism
MessageBird B.V.
The Netherlands (EU)
N/A
MessageBird Voice B.V.
The Netherlands (EU)
N/A
Telvox Global B.V.
The Netherlands (EU)
N/A
24sessions.com B.V.
The Netherlands (EU)
N/A
MessageBird GmbH
Germany (EU)
N/A
MessageBird France SASU
France (EU)
N/A
MessageBird USA Inc.
United States
Standard Contractual Clauses for International Transfers
MessageBird USCo Inc.
United States
Standard Contractual Clauses for International Transfers
MessageBird Pte Ltd
Singapore
Standard Contractual Clauses for International Transfers
MessageBird UK Ltd
United Kingdom
Adequacy decision
Standard Contractual Clauses for International Transfers
MessageBird Colombia S.A.S.
Colombia
Standard Contractual Clauses for International Transfers
MessageBird S.R.L.
Paraguay
Standard Contractual Clauses for International Transfers
MessageBird Pty Ltd
Australia
Standard Contractual Clauses for International Transfers
MessageBird Customer Account Data
Customer Account Data is processed by MessageBird as a controller. The personal data consists of account information and financial information related to the account. Below entities process Customer Account Data as a processor on behalf of MessageBird.
Data Processor Category
Companies
Transfer Mechanism
Cloud Hosting Service Provider
Google Ireland Limited, Amazon Web Services Inc.
Standard Contractual Clauses
Finance & Payment Service Provider
Adyen N.V., Exact Group B.V., Oracle America, Inc. (NetSuite), Mollie B.V., Stripe Payments Europe, Ltd.
Standard Contractual Clauses
Productivity and Collaboration Provider
Atlassian Pty Ltd., CloudPlus, Inc., Google Ireland Limited, Workramp Inc., Zapier Inc.
Standard Contractual Clauses
CRM and Fraud Prevention
Salesforce EMEA Limited, Sift Science Inc.
Binding Corporate Rules
Standard Contractual Clauses
Customer Support (SaaS) Provider
Zendesk Inc, Interswitch B.V.,
Standard Contractual Clauses
Analytics and Data Science
Hotjar Limited, Looker Data Sciences Inc., Segment.io Inc.
Standard Contractual Clauses
Marketing & Growth Service Provider
AutopilotHQ Inc.,
APIHub Inc. dba Clearbit, Rocket Science Group LLC d/b/a Mailchimp,
Standard Contractual Clauses
Legal SaaS Provider
DocuSign Inc., SpringCM Inc.
Standard Contractual Clauses