Our virtual numbers are optimised for local 2-way messaging. We cannot guarantee messages will be received on a virtual number if the originating SMS was sent from a number from a different country. Any 'successful' delivery of an international SMS to a virtual number is down to our platform providing the best-effort delivery.

For US and Canadian numbers, it is generally not possible to receive incoming messages from any non-North American numbers. 

Here are some examples for receiving SMS on virtual numbers:

• Sending an SMS from a UK mobile number to a UK virtual number will arrive. 

• Sending an SMS from a Belgian mobile number to a Belgian virtual number will arrive.

• Sending an SMS from an Australian mobile number to a UK virtual number may arrive, but we cannot guarantee this.

• Sending an SMS from a Spanish mobile number to a German virtual number may arrive, but we cannot guarantee this.

• Sending an SMS from an Australian mobile number to a US virtual number will likely not arrive.

• Sending an SMS from a UK mobile number to a Canadian virtual number will likely not arrive.

• Sending an SMS from any non-US virtual number to a US number will not arrive due to the local country restrictions. The same restrictions are set for Canada.

You can find more information about country restrictions on this page.