Disabled settings

If our system tries to charge your credit card and the payment fails, the settings for Auto Top Up and/or Auto Order are automatically disabled. You can reactivate these functions here in your Financial settings. Make sure to select your default payment method when switching on the Auto Top Up, otherwise, our system will only create a new invoice which still needs to be paid manually. 

Open Invoices

Auto Top-Up does not work if you have any open orders or invoices in your account. Make sure to complete all your outstanding payments, delete unpaid orders in your Financial overview, or contact our Support Team to delete any open invoices.  

Still no luck?

If you have checked the above but are still having issues with the automated functions, please reach out to our Support team to get further assistance.