Within your Dashboard you can store contacts to send SMS. Managing your contacts from our Dashboard allows you to easily send messages, customise your campaigns and lets you create groups to manage. Follow our step-by-step guide on how to add, delete and manage your contacts. You can also learn how to create contact groups.

Adding Contacts

Click on ‘Contacts’ on the left panel of your dashboard, then ‘+Add contact’. A new window will pop up and you’ll have the choice to import list or create a single contact. Note that with each contact you add, you have the option to add custom fields in order to personalise your SMS. Read more here about personalisation and adding custom fields: Using templates & personalisation

Import List

1. Add file

   • If you have created a list of contacts, you can import the document in .xls, .xlsx, .csv or .txt format. Drop the file or click on ‘Choose file’

     • Please make sure your file has less than 20,000 contacts. If it has more than 20,000 contacts, please split them.

   • You can also use the option to Paste text

   • You can also just type your contact details and use a delimiter for each row.

     • For example: 11234567890;John;Doe

   • Make sure every number includes a country code!

1. Choose a delimiter

   • Leave it as automatic if you import a file but you can choose a delimiter depending on how you paste the text. In our example above, the delimiter is ;

1. Choose action

   • Select ‘Add contacts’

     • Add to Group

     • Don’t add contacts to a group

     • Group name is a column in the file: a group has been mentioned in the file

     • Select a group: a group has been created before

     • Name of a new group: create a new group of contacts

Add a single contact (manually)

To add a single contact, toggle the view to the 'Single Contact' tab. Here you will be asked to fill in some information for each contact.

• Create Contact: Below number, you can either type the number including the country code or (if you are not sure or don’t know it) select the country in the drop down menu before typing the number.

• Groups: You can choose to include the newly created contact in an existing group or leave it for the moment. The new contact can also be added to a group later: Add existing contacts to groups

• Customs: You can use these fields to customise your SMS. Read more here about customisations: Using templates & personalisation

Deleting contacts

Single contact

If you only have a single contact or few contacts to delete, you can do it manually.

1. Locate the contact in your contact list.

2. Click once on the 3 dots icon to expand the menu.

3. Click on the trash bin logo to delete the contact.

Multiple contacts

If you have a file of contacts that you would like to delete, you can simply:

• Click on ‘+Add Contact’

• Drop or choose the file

• Expand the menu ‘Choose action’

• Select ‘Remove contacts”

If you do not have a file of contacts that you would like to delete, you can export your list of contacts and then follow the steps above.